Home > Customer Service > Surveys > Customer Service Survey

Customer Service Survey
 

To all residents served by Fort Bend  County 
Municipal Utility District No. 25

We want to know how we’re doing supplying top quality water and sewage service to your homes.  Have you had an occasion to contact us lately?  How did we respond?  Do you have any suggestions about improving our service?
 
Here’s your chance to let us know what’s on your mind. 

   
Have you had a reason to call for:
How would you rate the Customer Service Representative who handled your call?
How well did the Representative communicate with you?
Was the problem solved to your satisfaction?
How was our response time to fix the problem?
   
How would you rate the Operator?  
   
Appearance
Courtesy
Competence
   
How would you rate the Crew?  
   
Appearance
Courtesy
Competence
   
How would you rate the Billing Rep?  
   
Appearance
Courtesy
Competence
   
The restoration of residential property or landscaping was?
   
Do you have a problem you would like to discuss with a member of our Board of Directors?
   
Would you like someone to call you?
-- If yes, when is the best time to reach you?
   
How would you rate your service overall?
   
   
Name
Address (optional)
City
State
Zip
Email
Spam-prevention code Verification Code
Type the above code
 

Any additional comments you'd like to passed along to the Board?