Change of Address Notification
To our valued residents:
Due to the District's continued growth, we are pleased to announce the relocation of our administrative office. Our relocation is expected to take place before the end of this year. We will continue to notify you as details become available. Regular office hours will continue as Monday-Friday 8:00 a.m. to 5:00 p.m.
Our new physical address will be:
10347 Clodine Rd.
Richmond, TX 77407
(Directly behind the Animal Inn)
Our e-mail addresses, telephone and fax numbers will not change. Bill payments and other correspondence can still be mailed to our P.O. Box. (P.O. Box 2847, Sugar Land, TX 77487-2847). Payments can still be dropped off at the designated drop boxes located at 18230 Old Richmond Rd. and inside the Pheasant Creek Shell Station located at 17230 Old Richmond Rd. Board Meetings will now be held in the conference room located inside the new building. We would like to assure all residents that this move will not affect our current business in any manner. Upgrades such as, a drive-thru payment window, consultation room, and the addition of a new sewer treatment plant, have been added so we can better serve you, the resident.
Directions from 18230 Old Richmond Rd:
- Head southwest on Old Richmond Rd. toward FM 1464 for 0.5 miles
- Turn right onto FM 1464 and continue for 1.5 miles
- Turn right onto Denver Miller Rd. for 486 feet
- Take the 1st left onto Clodine Rd. for 0.7 miles
- Turn right on the driveway marked with the District's sign (directly behind the Animal Inn)
Map Of New Location For Fort Bend County MUD25
Fort Bend County Municipal Utility District Number 25 has evolved from a single, small subdivision
to our current service base of Summerfield, Park Pointe, Stratford Park, Orchard Lakes Estates,
Chelsea Harbour, Pheasant Creek, Oak Lake Court, Old Orchard, and The Cloisters subdivisions,
Landmark Phase I and II as well as Parkside apartment complexes, Safari Ranch, two schools and
several commercial establishments. New home construction and new lot development has occurred
at a rate comparable to larger master-planned communities. Out-of-district sewer and/or water
service includes Nick's Italian Restaurant, The Houstonian, Sugar Land Municipal Airport, the TexDot
Facility on Hwy. 6, the Church of Christ and the LABD Mini-Storage. Our District's growth is
characteristic of the strong residential housing market in the greater Houston area, fueled by low
interest rates and high consumer confidence.
Additionally, Fort Bend County Municipal Utility District Number 25 (FBCM25) now provides services to other MUDs and cities to include Field Operations (Facility Operation & Maintenance, Infrastructure Repairs & Maintenance); Bookkeeping and Accounting Services; and Customer Service/Billing & Collections services. Our service focus is what distinguishes FBCM25 from most for-profit services because our philosophy is founded on the belief that municipalities have only one thing to offer-customer service! Hence, customer service excellence founded on ethical business practices is our driver.
Our workforce is already an in-house M.U.D. Operations Team; Who knows more about what a M.U.D. needs to be successful or wants to ensure satisfied customers than another M.U.D.? The Operations team combines formal education and training with many years of expertise in M.U.D. industry functions to include prior years of service as M.U.D. Board members; as employees in other for-profit operator service and other entities; and extensive service in non-profit customer service driven organizations. The expertise, education, and current roles of FBCM25's workgroup makes a powerful service-oriented team to create win-win opportunities for M.U.D.s and their residents.
Like most people, you probably don't spend much time thinking about your water and sewer service. As long as water comes out of the spigot when you turn it on, or the commode flushes when you push the handle, it is easy to take this finite natural resource for granted. It is the responsibility of the FBCMUD25 Board of Directors, our consultants and service providers to make sure that water is there when you need it. In addition to our record for providing quality customer service, we are proud to fulfill our commitment to area residents as outlined in our Mission Statement and Strategic Plan, including:
- Maintaining the purity of the water supply;
- Ensuring the provision of quality service;
- Maintaining the integrity of the sanitary sewer and system;
- Controlling the tax base within acceptable limits; and,
- Ensuring the financial growth and stability of the District.
As our water customer, we invite you to access this website for information about our water services and related issues of interest and concern to our community, and trust that you will
find it a helpful resource should you have billing or repair questions. You will also find timely advice about conserving our water resources and other important tips in the areas of water
quality and safety.
The Board of Directors works for YOU...each and every resident of our District. We encourage you to let us hear from you...let us know how we're doing and what we can do to improve. We need your input, opinions, comments, complaints and kudos. And, we welcome your questions, too, so take the time to contact us.